Frequently Asked Questions
Everything you need to know about your Premiere Vape experience
How do you verify the age of your customers?
In compliance with federal and state regulations, we use a secure third-party age verification system at checkout. You must be at least 21 years old to purchase any nicotine products from our store.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the United States. Due to the PACT Act, all vape shipments require an adult signature upon delivery. Orders typically process within 24-48 hours and arrive in 3-7 business days.
Do you offer a warranty on hardware?
Yes, we provide a 30-day limited warranty against manufacturer defects on all electronic mods and starter kits. Please note that this does not cover physical damage, water damage, or normal wear and tear.
Can I return e-liquid if I don't like the flavor?
For health and safety reasons, we cannot accept returns on e-liquids, coils, or disposable devices once the packaging has been opened. If you received the wrong flavor by mistake, please contact support before opening the seal.
How can I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and Discover. All transactions are encrypted and processed through a secure gateway to ensure your financial data remains protected.